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Free standard shipping on orders
Free Worldwide Shipping & Duties Covered
We are pleased to offer Free Worldwide Shipping on all orders, delivering to all countries and regions supported by our logistics network. There are no restrictions on order quantity, parcel size, or shipment weight — every order ships at no cost to you. In addition, all customs duties, import taxes, and government-imposed fees associated with your shipment will be fully covered by us, ensuring you will not incur any extra charges upon delivery.
Please note that delivery times may vary due to local customs procedures and carrier conditions, but your shipping and customs costs will remain completely free under this policy.
We provide a secure and reliable Free Returns service for all customers. Items that remain unused and unopened may be returned within 60 days for a full refund.
All return shipping expenses, including customs-related fees, are fully covered by us.
Refund processing will be completed within 4 weeks from the date the return shipment is sent, regardless of whether the package has arrived at our facility. In general, refunds are finalized significantly earlier, ensuring a smooth and dependable experience.
To clean your Xero Shoes, hand wash with warm water, mild soap and allow them to air dry. We do not recommend putting them in the washing machine or dryer.
We ship internationally using services shown at checkout; costs and options vary by destination and weight. All shipments include a tracking number (tracking visibility may vary by service and destination). Typical delivery is ~1–3 weeks, and customs processing can extend timelines. Import duties/fees may apply and are the recipient’s responsibility.
If you’re unsure whether we ship to your country, please reach out via our self-service support portal for more information. For the most up-to-date details, please refer to our Shipping Policy.
Also, check our store locator at www.xeroshoes.com/pages/stores. There may be a Xero Shoes dealer closer to you.
How do I send a gift certificate?After you purchase a gift certificate, you'll be able to enter an email address for the recipient.
You could email it to yourself and forward it at a later time if you like.
You can also take the Gift Certificate code and send it to the recipient.
What's your return policy? Please go to Xero Shoes Return Policy page to learn about our 30-day return policy.| US Sizes | EU Sizes | UK Sizes |
|---|---|---|
| 5 | 35.5 | 3.5 |
| 5.5 | 36 | 4 |
| 6 | 36.5 | 4.5 |
| 6.5 | 37 | 5 |
| 7 | 37.5 | 5.5 |
| 7.5 | 38 | 6 |
| 8 | 38.5 | 6.5 |
| 8.5 | 39 | 7 |
| 9 | 39.5 | 7.5 |
| 9.5 | 40 | 8 |
| 10 | 40.5 | 8.5 |
| 10.5 | 41 | 9 |
| 11 | 41.5 | 9.5 |
| 11.5 | 42 | 10 |
| 12 | 42.5 | 10.5 |
We recommend ordering your regular size.
Based on statistics from the thousands of pairs of shoes sold across the world, we recommend ordering your regular size. Size up if in between. Size up if in between.
Most people find our size recommendation gives them a proper fit, but just in case, we have a free exchange program for all US orders.
If you normally buy a Euro or UK Size, check out the handy conversion chart beside.
Any questions? Just call us at 303 447 3100 or send us an email. We’re here to help.
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